To the HRA family:
During this last payroll cycle, some of you experienced problems with your paychecks that were beyond your control and beyond the control of those you support. For this to happen to ANY employee causes a great deal of distress and possible hardships. We are deeply sorry that this has happened. The state’s mandated EVV system is not correctly uploading information from the timekeeping system into our payroll systems.
We are researching and correcting the issues one at a time to ensure that each attendant for the hundreds of clients we serve is paid the correct amount and to ensure that this issue will not happen again. Each issue requires a great deal of research and work to correct, which means that it may feel like it is taking a long time to address your particular problem. It is a very time-consuming process to research each of you one by one and get it right. Each of our staff has put in overtime hours including working throughout the weekend to correct each issue. We are working on returning emails and calls in the order that they were received. We appreciate the grace and patience you are giving us as we get through this difficult time. If you are missing time/pay, please email email@example.com with the subject “Missing Payroll”. Please include the attendant’s names and the client’s name. You only need to send this email once, as our staff will process it in the order that it is received.
If an attendant incurs any late fees or penalties due to missing pay, we will work with you to provide a letter to the company to waive the late fees, or we will work with you to ensure that we pay those fees for you. Though this was not something within our control, we acknowledge that there are real-world consequences, and we will do everything we can to get you through this. We understand the importance of each and every paycheck. We know that this has created a hardship for the families that we care so much about, and we will do everything we can to assist you.
With a sincere desire to support you,
The Helping Restore Ability Team.
We Provide Personalized Care
Home Health Services
At the direction of your doctor, home health services are provided for short-term medical care to those living in Dallas and Tarrant counties. Services may include skilled nursing care; physical therapy, occupational therapy, and speech therapy; medical social services; home health aides, and more.
Long-Term Care Support
Through our variety of programs, including Star Plus/Star Kids program, we provide long-term care for those with long-term disabilities. Services available vary for each person. It is available for both adults and children whose health problems cause them to be functionally limited in performing activities of daily living.
Intellectual Developmental Disabilities Services
We provide community support services to individuals with intellectual developmental disabilities or autism living in their own homes through contracts with the local Mental Health Mental Retardation (MHMR) centers in Fort Worth and Dallas. The local MHMR center determines screening, eligibility, and referrals.
Attendant Care for Working Individuals
We help bring support to people with disabilities that live and work independently in their communities through the provision of personal attendant care. Referrals are received through the Texas Health and Human Services Commission.
Veterans Home Care
We provide home care for veterans who have served at least 90 days of active duty, and at least one day during a war period. Veterans can receive up to 73 hours of support per month, and surviving spouses can receive up to 47 hours per month.
Private Pay Family Support
We provide in-home care for those who do not qualify for governmental assistance through our our sister program, Calla. Families are provided support with activities of daily living and with services customized to their needs.
Care Navigation Center
If you or a loved one is diagnosed with an illness or disabling condition, we’ll connect you with an expert in the resources available (public and private) and help create a plan of action to empower independent living.
Why People LOVE Helping Restore Ability
Marcus and Mary
Vehicle Accident Survivor
Marcus – “I now work for the IRS, I have been there 16 years…I thank God for Helping Restore Ability because it made it possible for (Mary) to have a livelihood because she cares for me.”
Mary – “Without Helping Restore Ability Marcus would not be able to maintain a job, he would not be able to live on his own, he would not be able to fulfill a lot of the dreams he had.”
The Burman Family
Family with Children with Special Needs
“Helping Restore Ability gives me the ability to work with my children on a one on one basis…Evelyn has a caregiver, Sarah, that is provided to her through Helping Restore Ability. ….I feel very secure in that my children’s futures are really going to shine because we do have Helping Restore Ability and they genuinely care about my kids.”
Schedule a Care Consultation Meeting
If you or a loved one is diagnosed with an illness or disabling condition, we would love to connect you with one of our experts in the resources available to you and help create an action plan that will empower a life of independence. Please leave us your information and we’ll contact you.