Consumer Directed Services

If you have not completed all Vesta requirements or are having any Vesta-related issues, please schedule an appointment (here) as soon as possible so that we may ensure the correct setup of your account.

Paystub Notice

NOTE: Beginning June 24, 2021, paystubs will be emailed to the EMPLOYER’S email address on file. If you need a paystub, please contact your CDS employer (typically the client or designated representative) directly.

Employers should guarantee that HRA has a valid email address on file by updating it at the bottom of the timesheet submission form or using THIS FORM.

CDS Timesheet Submission

All CDS Clients and Attendants must submit their timesheets via the online submission form. This is in addition to and does not replace daily Vesta clock-in and clock-out.

This new process will begin on July 26 covering the time period from 7/11/2021 – 7/24/2021. All option 2 and 3 clients are required to submit a timesheet. If you are Vesta option 1, you only need to complete an online timesheet if you are authorized for transportation, nursing, or intervenor services. You will need to know your Authorized Service, Authorized Hours, and Vesta Option when completing the timesheet. If you do not know this information, please fill out THIS FORM and a customer service representative will send you the information. 

Paper or emailed timesheets received after July 12, 2021 will not be processed.

If you need to complete the timesheet at a separate time as your employer, you may fill it out, save it, and send for signature using THIS LINK. Click HERE for detailed instructions on using this feature. 

Contact CDS

Helping Restore Ability has been working diligently to make it easier for you to reach out to the department that you need to assist you. The email address cdstimesheets@hratexas.org will no longer be monitored starting July 13, 2021. Emails received at this address will not be read or answered. If you email this address, you will receive an automatic response with instructions on how to reach specific departments.

Filling out the correct form below will ensure that our customer service staff has all the information needed to assist you completely. After filling out the form, a customer service representative will get back to you. Emailing, calling, and filling out the form multiple times will delay the process.

Payroll

Please use this form if your paycheck was less than expected, you did not receive a paycheck, or you need a copy of your paystub or W2.

You may also Schedule a Video Call to speak with a Customer Service representative at a time that works best for you. 

New Client/Program Change

Please use this form if you are a new client, an agency transfer, or you have a program change. This form is also used if your child will be or has recently turned 18.

Authorization/Budget

Please use this form if you need information about your authorization for service, budget status, or quarterly report. 

General Information

For all other inquiries, please fill out this form.

If you would like to schedule a video callback time that is convenient to you, please Schedule a Video Call.