FAQ’S

What does HRA do?

HRA provides caregivers for children and adults with disabilities. This service exists to help people remain in their homes and as independent as possible. We offer three types of programs; CDS (Consumer Directed Services), PAS (Personal Attendant Services) and Home Health.

What is CDS?

CDS (Consumer Directed Services) is a fiscal intermediary service for individuals on PHC, CBA, Texas Home Living, HCS, CLASS, Star Plus/Star Kids, and DBMD programs throughout Texas. This means the individual can hire and train their caregivers and HRA is responsible for paying them. For referral & additional CDS info, contact your case manager.

What is PAS?

PAS (Personal Attendant Services) is an option for children & adults with disabilities throughout the Dallas/Fort Worth Metroplex. The program allows Helping Restore Ability to hire and supervise employees that provide personal care within the home. Referrals are received through HHSC case managers.

How is Home Health different from “in-home care”?

In-home caregiving as it pertains to our programs include assistance with activities of daily living (ADL’s), such as bathing, dressing, cooking and light housekeeping. Home Health is skilled nursing and therapy that are not meant to be long-term, and typically follow hospitalization.

I receive SSI, am I eligible for services?

In most cases SSI recipients also receive Medicaid, which would allow you to qualify for services through HRA.

I need help in my home. How do I qualify for services?

For individuals receiving Medicaid and who need help with Activities of Daily Living, you first need to reach out to your managed care organization case worker. If you need help through this process, email info@hratexas.org. Our staff is happy to assist you.

Does HRA accept Medicare?

Medicare does not currently pay for long term care. If you are on Medicare but have a disability and need help with daily activities, we recommend applying for Medicaid at www.yourtexasbenefits.org. If private pay is an option for you or your family, we do offer private pay caregiving through our program, Calla. To learn more, visit www.CallaCares.org.

Does HRA serve all of Texas?

HRA offers Consumer Directed Services to individuals all over the state of Texas. This program allows the individual to hire and train their own caregiver(s).

If you are interested in being a client of HRA but would like to choose our PAS (personal attendant services), we serve the following DFW counties; Tarrant, Dallas, Collin, Denton, Ellis, Hood, Johnson, Kaufman, Parker, Rockwall and Wise.

What makes HRA different from other agencies?

Helping Restore Ability is a Non-Profit organization that was created over 40 years ago by the last diagnosed individual with Polio. Because we are a nonprofit, revenues are used to expand services to our clients, whereas ‘for profit’ companies use their funds to pay owners or shareholders. With HRA, our mission is to ensure that no Texan with a disability lacks the resources they need to live a full and independent life, and all of our funds are used to fulfill that mission.

HRA serves people throughout the entire state of Texas, in every county, so regardless of where you live in Texas, there is a program available through HRA.

HRA offers all the waiver programs (Medicaid funds) in Texas. Many agencies offer only some of the programs/services, meaning that if your name comes up on the state waiting list for another more comprehensive program, you would have to transfer to another agency. With HRA, regardless of the program you are on, services can continue without interruption in your care.  

I am in need of medical help. Does HRA provide medical care?

HRA offers Home Health services to residents of Tarrant County. In order to receive these services, you will need the following:

    • You must be under the care of a physician who has determined a need for Home Health services.
    • The care must be reasonable and necessary.
    • The care must be intermittent.
    • You must require a skilled service (such as services required by a licensed professional, such as skilled nursing, occupational therapy, physical therapy, medical social work service, or speech therapy).
Does HRA provide services for Children?

HRA provides services from birth through end of life. 

I am not receiving Medicaid, can HRA still help?

Yes. HRA offers private pay for individuals who are not receiving Medicaid. To learn more about this program please visit www.CallaCares.org.

Working together to help Texans with disabilities live with independence.

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