Mandatory CDS Transition to EVV

IT IS VERY IMPORTANT THAT YOU READ THIS ENTIRE MESSAGE

HRA has implemented a new procedure to ensure that we have all the information that we need to assist you quickly and to ensure that you will receive a quick response to your needs. Emailing and calling multiple times will delay this process.

If you have not activated your EVV Vesta account, please schedule an EVV activation appointment as soon as possible. Schedule an Appointment

Useful Forms:

Please read the following options carefully.

  • If you are emailing about a PAYROLL ISSUE (your paycheck was less than expected, you did not receive a paycheck, or you need a copy of your paystub or W2), please fill out this form. Once your form is received you will hear from a customer service representative by phone or email within 3 business days. If you would like to schedule a call back time that is convenient to you, please Schedule a Phone Call.

 

  • If you are emailing about an issue with your AUTHORIZATION, BUDGET, OR QUARTERLY, please fill out this form. Once your form is received you will hear from a customer service representative by phone or email within 3 business days. If you would like to schedule a call back time that is convenient to you, please Schedule a Phone Call.

 

  • If you are emailing about a NEW CLIENT, AGENCY TRANSFER, OR PROGRAM CHANGE, or if your child will be/has recently turned 18, please fill out this form. Once your form is received you will hear from a customer service representative by phone or email within 3 business days. If you would like to schedule a call back time that is convenient to you, please Schedule a Phone Call.

 

  • For all other inquiries, please fill out this form. Once your form is received you will hear from a customer service representative by phone or email within 3 business days. If you would like to schedule a call back time that is convenient to you, please Schedule a Phone Call.